Return & Refund Policy
Thank you for shopping with LUXES LENS. Since our products are digital goods delivered electronically, our return and refund policy differs from that of physical products. Please read carefully before making a purchase.
1) No Physical Returns
All products are delivered instantly via download or email. No physical returns are required.
2) Refund Eligibility
We generally do not issue refunds after a digital product has been downloaded or accessed, as it is considered “used.” However, refunds may be granted if:
- The product was not delivered due to a technical issue on our end.
- You were charged more than once for the same product.
- The product description was misleading or significantly different from what was delivered (subject to review).
- The file is corrupted or unusable, and our support team is unable to provide a working replacement.
3) Non-Refundable Situations
- Change of mind after purchase.
- Product not meeting expectations (unless misrepresented).
- Inability to use the product due to lack of required software/hardware.
- Failure to read product descriptions or system requirements before purchase.
4) How to Request a Refund
Please contact us within 7 days of purchase and include your order number, product name, and reason for the request. We will review and respond within 3–5 business days.
Contact LUXES LENS
Email: info@luxeslens.com
Phone/WhatsApp: +62 822 498 18879
5) Exchanges
If you received the wrong digital product, we will replace it with the correct one at no additional cost.
6) Support
Most issues can be resolved quickly—please reach out before requesting a refund.
Support Email: info@luxeslens.com
Phone/WhatsApp: +62 822 498 18879
7) Policy Updates
LUXES LENS may update this policy from time to time. Changes take effect upon posting on this page with the revised effective date.
